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Monday, May 21, 2018 4:13:00 PM

OVERVIEW
This is a full-time job opportunity that is considered Temp-to-Hire in Newton.  You will be working for a well establish call center troubleshooting and answering customer questions via phone, e-mail and web chat. Various shift options to choose from between 7am to Midnight, some weekends may be required.

JOB RESPONSIBILITIES
• Answering incoming support calls and e-support contacts
• Generate and record accurate activity records in the appropriate tracking systems
• Perform appropriate telephone support to ensure that customer questions are answered completely

SKILLS/QUALIFICATIONS
• Computer literacy
• Proficient with Microsoft Office and other types of CRM software
• Strong verbal and written communication skills
• Active listening skills
• Ability to troubleshoot
• Dependability, adaptability & flexibility
• Ability to follow policy and procedures

EDUCATION/EXPERIENCE REQUIRED
• High School Diploma/Equivalent
• Experience working in customer service call center and/or an office setting is a plus but not required

WAGE
• $12/hr.

SCREENING/TESTING REQUIREMENTS
• Pre-employment drug screen required

You must submit a resume to be considered for these positions.

If  you have already registered and completed the interview process, please give us a call at 641-236-9220 and let us know of your interest in the opening.