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Monday, January 27, 2020 9:35:00 AM

OVERVIEW:
This is a full-time job opportunity that is considered Temp-to-Hire in Marshalltown.  You will be working for a well establish call center troubleshooting and answering customer questions via phone, e-mail and web chat. Various shift options to choose from between 7am to Midnight, some weekends may be required.

JOB RESPONSIBILITIES: 

  • Answering incoming support calls and e-support contacts
  • Generate and record accurate activity records in the appropriate tracking systems
  • Perform appropriate telephone support to ensure that customer questions are answered completely

SKILLS/QUALIFICATIONS:

  • Computer literacy
  • Proficient with Microsoft Office and other types of CRM software
  • Strong verbal and written communication skills
  • Active listening skills
  • Ability to troubleshoot
  • Dependability, adaptability & flexibility
  • Ability to follow policy and procedures

EDUCATION/EXPERIENCE REQUIRED:

  • High School Diploma/Equivalent
  • Experience working in customer service call center and/or an office setting is a plus but not required

WORK HOURS/SHIFT:

  • Various shift available between the hours of 7 AM to midnight. Some weekends required

WAGE:

  • DOQ

BACKGROUND SCREENING/REQUIREMENTS:

  • Pre-employment drug screen required
  • You must submit a resume to be considered for these positions.

 

If you have already registered and completed the interview process, please give us a call at 641-754-0194 and let us know of your interest in the opening.