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Tuesday, September 08, 2020 10:26:00 AM

Position type – Online Student Coordinator for the Master’s Program

Overview: Primary responsibility is to provide onboarding of new and continuing students in the online programs as well as ongoing support to online students to support student success. This position is responsible for working independently and in collaboration with relevant staff, faculty, and administrators to advocate for and support students’ success. This includes maintaining pro-active, regular and consistent contact with students (TA`s and faculty) in order to influence enrollment and retention in online programs.

Responsibilties:

  • Answer questions students may have regarding University policies and procedures via
  • email, telephone, and social media modalities.
  • Contact and check in with students frequently.
  • Work Canvas (Learning Management System, LMS), CAMS(SIS) and other platforms for online student onboarding
  • Using a friendly customer service approach; analyze and answer questions if related to non -academic situations, and direct student to the person most capable (via phone, email or other).
  • Ability to follow up and close each student`s case.
  • Ability to create a schedule in order to provide a consistent response time (within 24
  • hrs) & minimize stress.
  • Be ready to provide support for more than one student at a time
  • Be reliable, communicate effectively, and have the ability to create and maintain professional, harmonious working relationships with co-workers
  • Act accordingly with the university and department policies.
  • Ability to communicate clearly & effectively by email, phone, other modalities and pay attention to detail.
  • Ability to handle surprises, and analyze the situation in order to resolve it.
  • Skills in technical support and delivery of student programs and services.
  • Ability to work effectively with ethnic, cultural, and socially diverse online student populations.

EDUCATION/EXPERIENCE REQUIRED

  • Bachelor’s degree.
  • Excellent customer (students and faculty) service; being friendly, good listener, patient, attentive, ability to use positive language.
  • Time management and data management
  • Basic computer and technical skill to work with Microsoft Excel, Learning Management System and online conferencing platforms.

WORK HOURS/SHIFT

  • Full time position 40 hrs, M-F, 8am – 5pm.  Lunch hour open for flexibility.

WAGE

  • DOE

If you have already applied and completed the interview process, please call us at 641-472-2025 and let us know of your interest in this position.  There is no need to complete a new application.