This is a full-time job opportunity that is considered Temp-to-Hire in Newton, IA.  You will be working for a well establish call center troubleshooting and answering customer questions via phone, e-mail and web chat. Various shift options to choose from between 8am to 5:30pm, weekends may be required. You must submit a resume with the online application to be considered for these positions. After training in this position, you will be able to work from home.

JOB RESPONSIBILITIES

• Answering incoming support calls and e-support contacts
• Generate and record accurate activity records in the appropriate tracking systems
• Perform appropriate telephone support to ensure that customer questions are answered completely
   

SKILLS/QUALIFICATIONS

• Computer literacy
• Proficient with Microsoft Office and other types of CRM software
• Strong verbal and written communication skills
• Active listening skills
• Ability to troubleshoot
• Dependability, adaptability & flexibility
• Ability to follow policy and procedures

EDUCATION/EXPERIENCE REQUIRED

• High School Diploma/Equivalent
• Experience working in customer service call center and/or an office setting is a plus

WAGE

• $13-13.50

SCREENING/TESTING REQUIREMENTS

• Pre-employment drug screen required