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Wednesday, April 7, 2021 8:27:00 AM

This is a full-time job opportunity that is considered Temp-to-Hire in Newton, IA.  You will be working for a well establish call center troubleshooting and answering customer questions via phone, e-mail and web chat. Various shift options to choose from between 8am to 5:30pm, weekends may be required. You must submit a resume with the online application to be considered for these positions. After training in this position, you will be able to work from home.

JOB RESPONSIBILITIES

  • Answering incoming support calls and e-support contacts
  • Generate and record accurate activity records in the appropriate tracking systems
  • Perform appropriate telephone support to ensure that customer questions are answered completely
     

SKILLS/QUALIFICATIONS

  • Computer literacy
  • Proficient with Microsoft Office and other types of CRM software
  • Strong verbal and written communication skills
  • Active listening skills
  • Ability to troubleshoot
  • Dependability, adaptability & flexibility
  • Ability to follow policy and procedures

 

EDUCATION/EXPERIENCE REQUIRED

  • High School Diploma/Equivalent
  • Experience working in customer service call center and/or an office setting is a plus

 

WAGE

  • $13-13.50

 

SCREENING/TESTING REQUIREMENTS

  • Pre-employment drug screen required