A utility company in Muscatine, IA is looking for a Customer Service Rep. This position is temporary. The hours will be full-time, M-F 8am-5pm. The pay for this position is $15. 

PRIMARY DUTIES
• Using the approved communications model to ensure customers are handled efficiently and with respect, respond to customer telephone calls, emails, and in-person inquiries as they relate to services and products provided by the Utility:
• Answer questions and perform business relating to all utilities, including, but not limited to applications for service, online processes which may include third-party processors, rates, promotions, policies, and service rules.
• Accept payments, accurately entering the transactions, and balancing end-of-day cash drawer.
• Promote the use of and sell communications services to customers.
• Create and schedule service orders for field personnel based on customer needs within set parameters.
• Troubleshooting for customer concerns/complaints of the following items: communications services, partial/no electric or water service, high bills, etc.
• Review and process reports for adjustments that need to be made or other actions to be taken.
• Assist the Customer Services department in submitting customer’s bills to the Utility’s online bill payment and presentment company, including the review and approval of the bills after initial processing.
• Gather data for Customer Services monthly report.
• Process Community Services payments and balance to the general ledger.
• Act as back-up to the Administrative Support Person.
• Process returned mail.
• Other duties as assigned.

QUALIFICATIONS
• Experience in handling customer transactions involving cash, checks, and debit/credit cards with accuracy.
• Knowledge, or ability to obtain knowledge, of electric, water, garbage, sewer, cable, and Internet products, services and policies.
• Knowledge, or ability to obtain knowledge, of rate structure and bill calculation.
• Knowledge, or ability to obtain knowledge, of credit policies and procedures.
• Knowledge of delinquent account activity, collection-related activity, and cycle billing

Please contact Megan at 563-263-6589 if interested or apply directly to this position by clicking on the button below.