OVERVIEW

Local financial institution is seeking a Full-time and a Part-time Customer Service Representative (CSR) to work at their Columbus Junction branch. These are temp-to-hire positions. Pay will depend on experience and qualifications.

Summary: The CSR trains as a teller, new account and operations representative. The position is based in Columbus Junction; must be willing to travel and work at any bank location. 

JOB RESPONSIBILITIES

• Will perform a variety of duties including teller operations, new accounts, deposit services, and bookkeeping.
• Interacts with customers in person or via telephone, email to provide support and information on products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist/manager or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customer’s problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Maintains a work area that ensures the safety of all negotiables and confidential records.
• To help develop customer relations and promote new business - Participates in community and volunteer events to increase the bank’s visibility within the community.  

QUALIFICATIONS

• Excellent customer service and organizational skills
• High school diploma or general education degree (GED); or one year related experience and/or training; or equivalent combination of education and experience.
• Prior cash handling experience required and previous banking experience is preferred
• Bilingual is a plus

Must be able to pass a credit and background check.

Please send a confidential resume to hfranklin@tempassociates.com if interested.