Temp Associates

OVERVIEW

Area business is seeking a friendly, professional, and detail-oriented Customer Service/Front Desk Rep to serve as the first point of contact for our customers and visitors. This role is responsible for providing exceptional customer service while supporting daily administrative operations in a sometimes fast-paced office environment.

The ideal candidate will have excellent communication skills, a positive attitude, strong organizational abilities, and the flexibility to manage changing priorities throughout the day.

RESPONSIBILITIES

• Open the office daily and ensure a professional, welcoming environment for customers, vendors, and guests.
• Greet and assist visitors in a courteous and professional manner.
• Answer and direct calls using a multi-line phone system.
• Respond promptly to customer inquiries via phone and email.
• Assist customers with product questions/requests, shipping inquiries, order concerns, returns, feedback, and general information.

• Resolve customer issues efficiently while maintaining a high standard of customer service.
• Build and maintain positive relationships with customers.
• Maintain and update records, reports, and information within various spreadsheets and internal systems.
• Support general office and administrative functions as needed.
• Communicate effectively with internal departments to ensure customer needs are addressed accurately and promptly.

REQUIREMENTS

• Friendly, positive, and professional demeanor.
• Strong attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Strong organizational, analytical, and basic math skills.
• Ability to multitask and manage constantly changing priorities and interruptions.
• Strong problem-solving and decision-making abilities preferred.
• Proficient computer and data entry skills, including experience with spreadsheets.
• Ability to work independently and as part of a team.
• Respectful, dependable, and professional in all interactions.
• Demonstrated strong work ethic and excellent attendance record.

WORK HOURS/SHIFT

• First shift Monday – Friday
• 8:00 AM to 4:30 PM

LOCATION

• Clinton, IA

WAGE

• $18.00 per hour

If you have already applied, please call us at (563) 242-1078. If you are new to Temp Associates, click the Apply Now button below.