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Tuesday, April 13, 2021 2:35:00 PM

OVERVIEW:
Do you want to be part of a team which monitors 90+ communication sites that provide service to over 300 separate public safety agencies and 10,000 users and ensure networks operate at peak performance? Join our team for a career doing exciting and meaningful work with public safety.

JOB RESPONSIBILITIES: 
• Monitoring and event management of state-wide critical communications infrastructure.
• First level troubleshooting and escalation of network issues. (Ethernet/T1/Microwave)
• Utilize multiple network monitoring tools to help guarantee and maintain uptime for customers.
• Answer and manage inbound calls for service or support.
• Document changes in the environment as required.
• Open technical support tickets and assign them to the correct entities.
• Manage 911 center alternate routing for calls.
• Other NOC related duties as assigned or requested by management.

SKILLS/QUALIFICATIONS:
• Good interpersonal and customer support skills.
• Working knowledge of Windows OS and strong skills in the Microsoft 365 suite of products.
• Understanding of SharePoint.

EDUCATION/EXPERIENCE REQUIRED:
• Technical Degree/Relevant certification or equivalent work experience.

WORK HOURS/SHIFT:
• 5 PM – 5 AM 12 hour rotating schedule
• Operation runs 24/7 365 days per year

WAGE:
$15 - $17 per hour DOQ

BACKGROUND SCREENING/REQUIREMENTS:
Pre employment background check, drug screen

If you have already registered and completed the interview process, please give us a call at 641-754-0194 and let us know of your interest in the opening.