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Monday, February 6, 2023 8:57:00 AM

Assure consistent quality production by applying continuous improvement practices in accordance with Corporate Quality Department policies.


  • Address customer complaints through 8D modeling analysis and issue corrective actions
  • Use PDCA model to administer corrective actions on Internal Non-Conformance parts
  • Continuous quality improvement for all processes, procedures, standards, and training
  • Direct periodic internal quality process audits identifying non-conformity or other issues
  • Utilize team philosophy to identify root cause resolving quality issues and non-conformity
  • Lead application of SPC techniques and tools
  • Maintain QMS documents: Flow chart, control plan, P-FMEA, work instructions, OPL
  • Ensure successful execution of all quality processes, audits, standards, and training following

Corporate organizational strategy

  • Actively participate daily with floor production spending 30% to 40% on production floor
  • Plant quality liaison to Corporate Quality and regulatory process improvement
  • Uphold corporate QMS within the plant according to TQM, ISO9001 and ISO14001
  • Plan quality teamwork schedule prioritizing assignments and tasks
  • Interaction with customers
  • Builds relationships with teammates so that coaching efforts are received in a positive and developmental manner. 
  • Treats others with dignity and respect, acting in a way that drives company culture positively and inclusively.
  • Understands/owns performance, strengths, and development opportunities, by seeking clear and actionable feedback.
  • Knowing internal and external customer groups.
  • Displaying strong service mindset for internal and external customer groups.
  • Asking for feedback to improve the quality of service for our customer groups.
  • Developing lasting and sustainably positive customer relations.
  • Considering cost-benefit relations in everyday routines.
  • Remembering the implications for the company at large in all actions and decisions.
  • Staying abreast of current trends in the field of work.
  • Being ready for interdisciplinary cooperation.
  • Working independently and responsibly in their assigned area of responsibility.
  • Focusing effort on reaching set targets.
  • Setting meaningful priorities in their tasks with consideration for the agreed targets.
  • Managing themselves and their work efficiently.


  • Minimum 3-5 years of experience in customer service in a technical, industrial or manufacturing setting preferred
  • Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows
  • Knowledge in SAP preferred
  • Must be capable of leading and taking initiative
  • Willingness to learn and adapt
  • Must possess the ability to read, write and communicate in English
  • Must be flexible with work scheduling as well as overtime. 
  • Requires basic mathematical skills to be able to add, subtract, multiply, divide, work with percentages, and have basic knowledge of algebra as well as make fine adjustments in equipment settings.
  • Requires teamwork ability; works well with others and communicates effectively with all associates.
  • Requires the ability to train and coach others for success.



  • High School Diploma/Equivalent



  • $13.00-$14.00, DOQ



  • Monday – Friday 7:00am – 3:30 pm or 8:00am – 4:30pm



  • Pre-employment background screening
  • Clerical Testing may be required

If you have already registered and completed the interview process, please call our office and let us know of your interest in this opening. There is no need to complete a new application.