Job Summary
The Service Manager is charged with overseeing and coordinating the activities of the maintenance department that services asset-based equipment and outside fleet customers. The goal of the Service Manager is to obtain optimal use of equipment, facilities, and personnel by managing company-owned fleet equipment, customer accounts, and the company’s team of Diesel and Shop Technicians, Laborers, and Parts Manager.
Job Duties
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Manage the repair & maintenance of in-house fleet and customer equipment
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Delegate tasks, and schedule and assign work orders to technicians, and review to ensure accuracy and completeness
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Assist Technicians in diagnosis and troubleshooting for repairs
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Work with operations to ensure fleet equipment is being regularly and comprehensively maintained
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Inspect equipment to ensure that they are being maintained properly by drivers and serviced properly by Technicians
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Manage and maintain records of all equipment and repairs of customer accounts
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Participate in the hiring, discipline, performance reviews, and termination of service staff
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Create, implement, and supervise training programs that align with company policy and expectations on standard operating procedures
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Ensure the shop department is providing service in a positive manner and sense of urgency that exceeds company and customer expectations
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Maintain a clean and safe working environment in the shop, ensuring compliance with state, federal, and company requirements
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Report all injuries and safety violations to the Safety Department
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Report any issues with drivers regarding (mis)use of assigned equipment
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Focus on cost control by continuously identifying and seeking to reduce expenses to increase profits
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Meet with Executive Management to discuss policies, problems & provide recommendations for improvement
Qualifications
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Experience in fleet maintenance management – at least 5 years preferred
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Experience in hiring, training, and retaining shop personnel
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Knowledge in diesel engines & hydraulic systems
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Thorough knowledge of safety maintenance practices, and DOT, OSHA, and other applicable federal and state regulations
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Experience with computers including but not limited to maintenance management systems, Microsoft office
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Target and productivity driven, with the ability to solve problems and provide feedback
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Excellent verbal and written communication skills
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Strong people and project management skills
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Well-developed business and financial skills, with a record of improving businesses through enhanced operating efficiency
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Understanding of cost control management and ability to develop and implement measures to reduce cost
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Excellent organizational skills and detail-oriented
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Ability to demonstrate resourcefulness and initiative in dealing with daily assumptions
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Hold a valid driver’s license to operate applicable company vehicles, with a willingness to obtain a Class A CDL at some point
Work Environment
This job operates in a service shop environment.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Other requirements could apply.
While performing the duties of this job, the Service Manager is regularly required to talk or hear. The Service Manager must be able to lift up to 100+ lbs., bend, climb, stand for duration of shift, etc.
Position Type/Expected Hours of Work
This is a full-time position; days and hours of work are Monday through Friday, 7:00 am to 5:00 pm. The Service Manager is on call for after hour emergency situations, except while on any type of leave or as needed.
Travel
No travel is expected for this position.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice.
Please contact Karina at 563-263-6589 if interested or apply directly to this position by clicking on the button below.
