A utility company in Muscatine, IA is looking for a Customer Service Rep. This position is full-time, M-F 8am-5pm. The pay for this position is $15.
PRIMARY DUTIES
1. Using the approved communications model to ensure customers are handled efficiently and with respect, respond to customer telephone calls, emails, and in-person inquiries as they relate to services and products provided by the Utility:
a. Answer questions and perform business relating to all utilities, including, but not limited to applications for service, online processes which may include third-party processors, rates, promotions, policies, and service rules.
b. Accept payments, accurately entering the transactions, and balancing end-of-day cash drawer.
c. Promote the use of and sell MPW communications services to customers.
d. Create and schedule service orders for field personnel based on customer needs within set parameters.
e. Troubleshooting for customer concerns/complaints of the following items: communications services, partial/no electric or water service, high bills, etc.
2. Review and process reports for adjustments that need to be made or other actions to be taken.
OTHER DUTIES
1. Assist the Customer Services department in submitting customers’ bills to the Utility’s online bill payment and presentment company, including the review and approval of the bills after initial processing.
2. Gather data for Customer Services monthly report.
3. Process Community Services payments and balance to the general ledger.
4. Act as back-up to the Administrative Support Person.
5. Process returned mail.
6. Other duties as assigned.
QUALIFICATIONS
• Previous customer service experience.
• Experience in handling customer transactions involving cash, checks, and debit/credit cards with accuracy.
• High school diploma or GED.
Please contact Allie at 563-263-6589 if interested or apply directly to this position by clicking on the button below.
