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Customer Service 

Wednesday, October 26, 2022 3:43:00 PM

Our Client Company in Marshalltown has an opening in their Customer Service Department. This is a contracted 6 month position, with posibility to go full time for the right applicant. 

Duties:

  1. Working knowledge and understanding of Company products and their applications, manufacturing processes and applicable safety & health concerns.
  2. Responsible for the customer service activities, including order receipts, order processing, customer complaint intake, for all assigned Performance Materials   
  3. Process and track all orders, inventories and shipments for assigned accounts.
  4. Update forecast to reflect all changes and communications from latest customer information and/or management, as needed. 
  5. Present professional appearance and demeanor at all times.  Confidentiality and privileged information must be maintained.
  6. Utilize customer complaint procedure to ensure resolution.  Responsibilities include inputting customer complaint into database, providing specific details to the quality department regarding the complaint, coordinating return of products when needed, and following up with the customer. 

Required Experience:

  • 1. 3 years in a customer service or data entry position OR at least 2 formal years of college experience

Wage:

$18/hr.

Hours:

8am - 5pm Monday - Friday

 

Bilingual CSR 

Tuesday, August 23, 2022 8:27:00 AM

This is a full-time job opportunity that is considered Temp-to-Hire in Marshalltown.  You will be working for a well establish call center troubleshooting and answering customer questions via phone, e-mail and web chat. Various shift options to choose from morning, afternoon or evenings, some weekends may be required.


JOB RESPONSIBILITIES: 

  • Answering incoming support calls and e-support contacts
  • Generate and record accurate activity records in the appropriate tracking systems
  •  Perform appropriate telephone support to ensure that customer questions are answered completely

 

SKILLS/QUALIFICATIONS:

  • Computer literacy
  • Proficient with Microsoft Office and other types of CRM software
  •  Strong verbal and written communication skills
  •  Active listening skills
  •  Ability to troubleshoot
  •  Dependability, adaptability & flexibility
  •  Ability to follow policy and procedures
  • Must be Bi-lingual in English and Spanish

EDUCATION/EXPERIENCE REQUIRED:

  • High School Diploma/Equivalent
  • Experience working in customer service call center and/or an office setting is a plus but not required

WORK HOURS/SHIFT:

Various shift available. Some weekends required

 

WAGE:

$16.50 per hour

 

BACKGROUND SCREENING/REQUIREMENTS:

Pre-employment drug screen required

You must submit a resume to be considered for these positions.

 

Customer Service Representative 

Thursday, June 2, 2022 12:01:00 PM

This is a full-time job opportunity that is considered Temp-to-Hire in Iowa.  You will be working for a well establish call center troubleshooting and answering customer questions via phone, e-mail and web chat. Various shift options to choose from between 12am to 7pm, weekends may be required. You must submit a resume with the online application to be considered for these positions. Training and work will be done from the comfort of your home! YOU MUST BE A CURRENT IOWA RESIDENT!

JOB RESPONSIBILITIES

  • Answering incoming support calls and e-support contacts
  • Generate and record accurate activity records in the appropriate tracking systems
  • Perform appropriate telephone support to ensure that customer questions are answered completely
     

SKILLS/QUALIFICATIONS

  • Computer literacy
  • Proficient with Microsoft Office and other types of CRM software
  • Strong verbal and written communication skills
  • Active listening skills
  • Ability to troubleshoot
  • Dependability, adaptability & flexibility
  • Ability to follow policy and procedures

 

EDUCATION/EXPERIENCE REQUIRED

  • High School Diploma/Equivalent
  • Experience working in customer service call center and/or an office setting is a plus
  • Must have internet services established in your home
  • Equipment will be provided

 

WAGE

  • $14-17/hr.

 

SCREENING/TESTING REQUIREMENTS

  • Pre-employment drug screen required