This is a full-time job opportunity that is considered Temp-to-Hire in Marshalltown.  You will be working for a well establish call center troubleshooting and answering customer questions via phone, e-mail and web chat. Various shift options to choose from morning, afternoon or evenings, some weekends may be required.

JOB RESPONSIBILITIES: 

• Answering incoming support calls and e-support contacts
• Generate and record accurate activity records in the appropriate tracking systems
•  Perform appropriate telephone support to ensure that customer questions are answered completely

SKILLS/QUALIFICATIONS:

• Computer literacy
• Proficient with Microsoft Office and other types of CRM software
•  Strong verbal and written communication skills
•  Active listening skills
•  Ability to troubleshoot
•  Dependability, adaptability & flexibility
•  Ability to follow policy and procedures
• Must be Bi-lingual in English and Spanish

EDUCATION/EXPERIENCE REQUIRED:

• High School Diploma/Equivalent
• Experience working in customer service call center and/or an office setting is a plus but not required

WORK HOURS/SHIFT:

Various shift available. Some weekends required

WAGE:

$16.50 per hour

BACKGROUND SCREENING/REQUIREMENTS:

Pre-employment drug screen required

You must submit a resume to be considered for these positions.