Thursday, August 17, 2023 8:27:00 AM
This is a full-time job opportunity that is considered Temp-to-Hire in Marshalltown. You will be working for a well establish call center troubleshooting and answering customer questions via phone, e-mail and web chat. Various shift options to choose from morning, afternoon or evenings, some weekends may be required.
JOB RESPONSIBILITIES:
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Answering incoming support calls and e-support contacts
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Generate and record accurate activity records in the appropriate tracking systems
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Perform appropriate telephone support to ensure that customer questions are answered completely
SKILLS/QUALIFICATIONS:
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Computer literacy
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Proficient with Microsoft Office and other types of CRM software
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Strong verbal and written communication skills
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Active listening skills
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Ability to troubleshoot
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Dependability, adaptability & flexibility
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Ability to follow policy and procedures
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Must be Bi-lingual in English and Spanish
EDUCATION/EXPERIENCE REQUIRED:
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High School Diploma/Equivalent
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Experience working in customer service call center and/or an office setting is a plus but not required
WORK HOURS/SHIFT:
Various shift available. Some weekends required
WAGE:
$16.50 per hour
BACKGROUND SCREENING/REQUIREMENTS:
Pre-employment drug screen required
You must submit a resume to be considered for these positions.
